GGF – Glass & Glazing Federation
Leekes is a proud member of the Glass and Glazing Federation. The GGF is a regional, national and international company. Over half of the installations performed in the UK are carried out by GGF members and they are widely recognised as being the world’s leading authority within the glass and glazing industry.
GGF membership means you can have piece of mind that our business meets all industry standards to a high level, as well as offering the confidence of independent support. The GGF is recognised by government and plays a large part in the setting of new standards and regulations, such as The Building Regulations, the rules that govern and control the way our buildings are constructed in the UK.
Anyone choosing a GGF member company will benefit from the GGF’s strict vetting process of all its members and its insistence that all members work to the highest technical specifications in compliance with building regulations. Homeowners can rest assured that by choosing a GGF member company they will get high quality products, service and workmanship and value for money.
Trading Standards - Approved Code
The Consumer Codes Approval Scheme (CCAS) is facilitated self-regulation, which aims to provide you with access to approved codes which meet core criteria set by CTSI.
Codes approval is a rigorous and intensive two-stage process, and codes will be approved only if businesses can clearly show that they are contributing to improving service standards.
Businesses can display the Chartered Trading Standards Institute (CTSI) approved code logo only if they are an approved code member. When you see the CTSI approved code logo - you can have confidence that the code member can be trusted. The companies will be audited and monitored to ensure they comply with the high standards set by their approved code of practice. By using an approved trader, you will have protection above and beyond your normal consumer law rights.
The British Board of Agrement is one of the UK’s leading notified bodies offering approval, certification and test services to manufacturers of products and systems supplying the construction industry, forming in 1966. They also certify installers of these systems who can demonstrate their competence and professionalism.
BBA approval is recognised by building control, government departments, architects, local authorities, specifiers, and industry insurers alike. Our Ultraframe conservatory roofing system is the ONLY conservatory roofing system currently with BBA accreditation. Additionally, Ultraframe's roofing system was given a life expectancy of at least 25 years by the BBA (British Board of Agrément), and was the first in the industry to acquire this accreditation.
Leekes are part of an elite group of quality contractors, the Ultra Installers are well known at Ultraframe and have been independently assessed and approved by the British Board of Agrément, the UK's major approval body for new constructors, products and installers. By choosing Leekes as your Ultra Installer to fit your conservatory, you are ensuring your conservatory will not only be built on time and to budget, but will give you many years of pleasure to enjoy with your family.
FENSA is a government authorised Competent Persons Scheme for the replacement of windows, doors and roof lights in England and Wales, with more than 10 years of raising standards in the glazing industry. FENSA works with thousands of double glazing contractors in England and Wales. In choosing a FENSA double glazing registered company the consumer is offered greater protection when purchasing double glazing for their home. For peace of mind, homeowners can avoid rogue traders by using a FENSA registered business for your double glazing installations. FENSA is the quick and simple route to building regulations compliance, has issued over 9 million window and door homeowner certificates and is the recognised double glazing industry leader.
Leekes have trained all our fitters and surveyors to be MTC qualified. Minimum Technical Competencies (MTCs) are now a mandatory requirement for Installers and Surveyors working in the Glass and Glazing sector within the domestic market for England and Wales. They were introduced to the Fenestration industry in September 2012 by the Department for Communities & Local Governments (DCLG).
Installers and Surveyors registered with a glazing Competent Person's Scheme (CPS) such as FENSA, must demonstrate certain experience, knowledge and competence within their field in order to continue working under their CP Scheme and self-certifying their work.
MTCs refer to individual competence. All surveyors and individuals who work alone carrying out domestic glass or glazing installations must prove MTC compliance under the new regulations. For those installers who always work on-site as part of a team, at least 1 member of that team must be MTC compliant.
TGAS - The Glazing Arbitration Scheme
What is ADR, and what is the legal obligation from 1st October for all businesses?
ADR stands for Alternative Dispute Resolution, of which arbitration and ombudsman schemes are examples, and is being promoted by Government via the EU ADR Directive. ADR is usually cheaper and quicker at resolving disputes than going to court. Leekes are a responsible and professional company who comply with all aspects of legislation and law and as such are members of TGAS. This is to further protect our customers.
We offer all our customers an insurance backed guarantee. This is another way of giving our customers complete peace of mind. For almost 30 years the FairTrades Association has been proud to identify and endorse their Trade Association Members, which includes Leekes. The FairTrades Association is the UK’s largest multi trade association and their knowledge, products and services are highly valued in the home improvement industry. FairTrades members provide HomePro Insurance IBGs, the company HomePro is one of the largest Insurance Backed Guarantee providers in the UK marketplace offering unrivalled levels of service and professionalism in the industry. As an FCA registered insurance brokerage they deal with over 3000 companies in the home improvement sector and can give our members some of the best IBG's available. Their insurance products cover a wide range of trades including: Glazing and Conservatory installation companies, General Builders in the Roofing and Extensions/Conversions sector, Kitchen, Bedroom and Bathroom manufacturers and installers not to mention many others.
HomePro has a wealth of expertise in the home improvement industry. Founded back in 1999 they created a sister brand called HomePro Insurance during 2001, which has fast become one of the leading providers of home improvement protection insurance products in the UK. HomePro Insurance were recognised for their efforts in insurance when they were awarded “The Insurance Times Award for Innovation” by the insurance market in December 2002 while HomePro Insurance were one of the first companies in our sector to achieve *FSA authorisation (*Replaced by the Financial Conduct Authority in April 2013) during 2005. Leekes automatically apply for a deposit protection home pro insurance on every window contract. Please expect to receive a letter explaining your free insurance policy.
TrustMark is a quality mark which operates a framework under which 30 Scheme Operators work in the RMI (repair, maintenance and improvement) sector, including trade associations, local government trading standards teams, and independent Scheme Operators. These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark Scheme Operators to promote improved RMI sector standards, and tackle related issues such as better enforcement. All of these Scheme Operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.
The SafeChoice approved installer network is made up of a group of highly skilled uPVC double glazing installation and home improvement specialist companies, all of which share the same core values of customer care, quality and value for money. The SafeChoice network covers the entire UK, offering our customers a national business, customer service levels and product guarantees but with all the benefits of a local, professional company; designed with the customer in mind. Each SafeChoice Approved Installer is independently owned but all share the same goal of offering market leading uPVC double glazing, a professional and individual approach, exceptional customer service and an enjoyable and hassle free buying experience. SafeChoice installation companies are partners of the MASCO UK Window Group, who have been chosen as approved suppliers after many years of proven quality work and customer service. They employ expert surveyors who understand not only what will suit your home, but also what building regulations are needed to be complied with to ensure you and your family are safe.
Energy Saving Trust
Leekes are proud to use suppliers that conform to the energy saving trust partnership. The energy saving trust partnerships, with a range of UK based and international organisations, are fundamental to our commitment to helping people save energy every day. By joining forces and benefiting from the expertise of others, our partnerships make us stronger and enable us to achieve far more than we could do alone.
Secured by Design
This is the official UK Police flagship initiative, combining the principles of 'designing out crime' with physical security. Established in 1989, Secured by Design (SBD) is the title for a group of national police projects focusing on the design and security for new & refurbished homes, commercial premises and car parks as well as the acknowledgement of quality security products and crime prevention projects. It supports the principles of ‘designing out crime’ through physical security and processes. Secured by Design works with the industry and test houses to create high level security standards, responding to trends in crime, and has given input on a number of key standards .The principles of the scheme have been proven to reduce the risk of crime and the fear of crime.
BFRC - British Fenestration Ratings Council
The BFRC is the premier UK authority for independently verified ratings of energy efficient windows and energy efficient doors. Launched in March 2004, the Window Energy Rating ‘rainbow’ label is similar to that used on many white goods in our homes. BFRC rated energy efficient windows and doors are scored on a scale of A – G, with an A rated building product being more energy efficient than one which is G rated. This allows individuals to quickly and easily choose the windows most suitable for their needs. Leekes only use A-Rated products that comply with the BFRC.
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